FAQ
General Information
What types of wine do you offer?
Elle Rosé specialises in making Rosé with 100% ganache grapes sourced from top grape growers in the Hilltops region , NSW.
Do you have a physical store?
No, our wines are currently available exclusively online to purchase. Order your Elle Rosé here.
Where are your wines produces?
Our wines are crafted in the Hilltops region, NSW using 100% sustainably grown Grenache grapes.
Ordering & Shipping
How can I purchase Elle Rosé?
Order Elle Rosé directly from our website or find it at top restaurants across Australia. Visit our stockists page for details.
Shipping within Australia
Elle Rosé is available for shipping Australia Wide.
- Shipping for 1 and 3 bottles is calculated at checkout with the cheapest rates we can find
- Flat rate shipping of $10 applies to 6-bottle orders
- Free shipping on orders over $300
International Shipping
Elle Rosé is not available for international shipping at this time.
How long does shipping take?
Orders typically arrive within 3-10 business days depending on location. Tracking details will be provided once your order is dispatched.
Do you Wholesale?
Yes, we do offer wholesale options for retailers, restaurants, and hospitality venues. If you're interested in stocking Elle Rosé or placing a bulk order, please get in touch with us. We'd love to discuss pricing, minimum order quantities, and how we can support your business.
Wine Storage & Serving
How should I store my wine?
Store bottles in a cool, dark place at a stable temperature of below 18°C to maintain quality.
What is the best way to serve your wines?
We recommend serving at 4 to 8°C for optimal flavour.
Returns & Refunds
What is your return policy?
We accept returns for damaged or faulty products. Please contact us within 7 days of receiving your order. No returns for change of mind.
Contact & Support
How can I contact customer service?
You can reach us via email at hello@ellewines.com
